FAQ

WHAT DO YOU GUYS DO?

Farmbox Direct is a home and office delivery service that offers free delivery to over 75% of the USA and growing!. We deliver year round the best organic and natural produce! We have personally hand picked all farms, and vendors we deal with to bring you the best Organic, local, and all natural items year round!

 

HOW DOES THE SERVICE WORK:

We currently deliver to the entire United States, and offer free shipping to over 75% of the USA. Every Friday a weekly menu is sent out via email, telling you exactly what is in that weeks boxes. You then have a time frame to log into the account, and make subs to the box to further customize the contents of the box.

 

WHAT IF I NEED TO SKIP A DELIVERY:

Not a problem! You can easily manage your account online at any time. From your Account Settings click: Your Schedule you will find your delivery schedule for the next three months. Simply add or skip deliveries at anytime by clicking the box on your delivery day. The cut off to skip that weeks box is : Friday 12pm EST.  

 

WHEN DO YOU DELIVER:

We currently deliver to the entire United States with free shipping to over 75% of the USA and growing!

 

DELIVERY SCHEDULE

Each zip code has a different delivery day. We currently deliver Tuesday-Friday. Once you sign up you will see what your delivery day will be. Delivery days are not able to be changed. Your cut off to make any changes to your order is at 3:00am 3 days prior to your delivery day. Don’t worry, if you miss this week’s cut off, be sure to still create an account so you are on our email list for the following weeks harvest!  

 

DO YOU SERVICE CORPORATE ACCOUNTS:

Yes, for large corporate accounts please email us, we are able to set up delivery for different days for large corporate orders, and offer bulk rates.

 

IS THE PRODUCE USDA CERTIFIED ORGANIC:

No, all produce is not USDA certified organic. We offer both Natural, and Organic boxes. Our organic boxes are farmed with organic practices, and natural boxes are farmed with natural practices. Many of our smaller farms do not have carry a USDA certification due to the cost associated with becoming USDA certified organic.

 

HOW IS MY ORDER DELIVERED:

Your items with come in a 100% biodegradable box! We also use reusable ice packs that you can keep for your home! We only ship via Fedex Ground Home Delivery. We, unfortunatley, are unable to ship to Post Office Box locations. 

 

DO I HAVE TO BE HOME FOR MY DELIVERY?

No, you do not need to be home for delivery. We can not guarantee a delivery time to you as we work with PeriShip FedEx.

 

If a customer is not home we make every attempt to get the box inside your building to be left at your door, but this is up to the Fedex drivers judgement if the box is safe to be left at the location. There will be 3 total attempts for the box to be delivered.The customer would be charged a 100% restocking fee if they send the box back, or the delivery is not able to be delivered within the 3 day retry time frame.  

 

WHAT IF THERE IS SOMETHING NOT RIGHT IN MY ORDER?

Send us an email to hello@farmboxdirect.com and we will make it right! We LOVE our customers, and value your business! 

 

IS THERE A COMMITMENT:

No, there is never a commitment, membership fee or even a delivery fee! You can always manage your account for weekly, bi-weekly or monthly delivery! You must make any changes including skips, cancels, or subs by 3:00AM 3 days prior to your delivery day.

 

HOW DO I MAINTAIN THE FRESHNESS OF MY PRODUCE:

To get the most out of your produce see our storage tips page.




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Farmbox Direct

2016: USDA CERTIFIED ORGANIC

Farmbox Direct is the ONLY ecommerce USDA Certified Organic Handler!

Office Hours:
Mon-Fri 9am-6pm


hello@farmboxdirect.com



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